Our Promise to Our Customers
Our Promise to Our Customers
Free Attic is one of Ontario's largest full-service insulation contractor. Over the past 10 years, our 100% Canadian owned and operated company has become one of the leaders in the Home Comfort Industry. We stand firmly behind the workmanship of our crews and we are 100% committed to delivering a reliable, high-quality service to all of our customers. We are a proud equal opportunity employer.
At Free Attic we are committed to achieving customer service excellence and we will work hard wherever possible to satisfy your home insulation requirements within 5 days of contacting our office.
If you contact us via our Customer Service number (647) 725-2555 or website, we will quickly have one of our Technical Service representatives contact you to set up a free in-home visit.( Click HERE for our COVID-19 message)
At Free Attic, we have an experienced, skilled and committed team of specialists with a well-earned reputation for integrity and fair dealing within the industry.
Efficient Customer Billing:
If you experience a billing problem call 1-800-265-1914 and our Customer Service Team will make every attempt to resolve it on the spot. Where an instant resolution is not possible, your Technical Service Representative will call you within two working days with an action plan to resolve your query.
If the solution offered is not to your satisfaction, one of our experienced management team will personally call to resolve your query.
Installation Problem Resolution:
If you are not 100% satisfied with our insulation install service please contact us immediately on (647) 725-2555 to report your concern. We will endeavor to give you a solution on the spot and if we are not able to do so, we will arrange for your Technical Service Representative to visit your property to audit the work performed.
If, during this audit, an issue is identified immediate repair work will be scheduled and carried out at our cost.
Money Back Warranty:
If your new insulation doesn't make your home warmer in the winter and cooler in the summer Free Attic will fix or replace it for free.
All products installed by Free Attic are warranted by their manufacturer.
Our operating procedures aim to prevent pollution or any environmental harm through carefully prepared work and management practices. We are committed to not only the environmental laws, regulations, and codes of practice but also to the moral laws of caring for and looking after our environment.
At Free Attic we value our team ensuring all members have received adequate safety and confined workplace training, carry the required protective clothing.
Our goal is 100% satisfaction. If a client has any issues with the service offered or quality of work undertaken Great Northern will replace or repair any issue to approved government standards at our cost.
Conditions of Guarantees and Warranties:
You must make the claim within one month of the incident for which the claim is being made.
You must provide a copy of the original Free Attic invoice.
You accept that Free Attic at our sole discretion will decide whether to repair or replace faulty insulation.
Payment in full is necessary in order to initiate all Free Attic Warranties.
Additional terms and conditions are outlined on our quotations.
Guarantees and warranties are non-transferable.